While waiting for your account to be fully verified, you will find the Redeem button has a timer. If our NetVerify system detects an error with your submission, it will tell you the reason and steps you can take to fix it. Should our team find any issues with your submissions, we will reach out to your registered e-mail address with details and guidelines for a resolution. Once your account has been successfully verified, you will receive a success email and the ACCOUNT VERIFICATION screen will show your Account Verification status as follow: You can easily view your verification status via the ACCOUNT VERIFICATION screen. Maximum file size for any single attachment is 25MB.Īfter you’ve successfully submitted your documents, our team will conduct a review and contact you via email with an update on the status of the verification.Do not write on, draw on or make any alterations to your documents.Documents must not be modified or tampered with in any way.The document should be entirely visible, including all four corners, and must show your full name and current residential address, and its date of issue.Some tips to remember when submitting your documents for verification: Do not have any filters set on your camera.Make sure you can clearly read all the information. Preview the photos before you send them.Avoid using the flash setting on your camera, this can make some areas too bright and unreadable.Make sure you have the following documents handy before you start the verification process: Once you begin the verification process, you will be redirected to a page where you will be able to upload your Photo ID with Netverify - the industry-leading verification software which allows us to confirm your identity in real-time. You would need to check all tick boxes to START the Verification process.ģ.

Proceed to follow the instructions that you are given. You’ll land on the Account Verification screen. You will see the Redeem button with a lock indicating that your account is still NOT VERIFIED.Ģ. There you’ll be able to click the REDEEM button or click the ACCOUNT VERIFICATION button in the side menu. Click on the Menu icon (three white lines) in the top right corner of your screen. There are a couple of ways where you can access the Account Verification screen:ġ. You will need to be signed in to verify your account. To kickstart the verification process, follow the steps below:

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